1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern your use of Tripzy's AI-powered guest communication service, including our website (tripzy.com), mobile application, and related services (collectively, the "Service"). Tripzy is operated by [Your Company Name] ("Tripzy," "we," "our," or "us").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use our Service.
Important: These Terms include limitations on our liability and an agreement to resolve disputes through arbitration. Please read them carefully.
2. Service Description
2.1 What Tripzy Provides
Tripzy is an AI-powered concierge service that automatically responds to guest messages for vacation rental hosts. Our Service includes:
AI-powered guest communication system
Integration with booking platforms (Airbnb, VRBO, Booking.com, etc.)
Real-time local recommendations via Google API
Emergency escalation and SMS alerts
Analytics and reporting dashboard
Multi-language support
2.2 Service Availability
We aim for 99.9% uptime but cannot guarantee uninterrupted service
Scheduled maintenance will be announced in advance when possible
Emergency maintenance may occur without prior notice
2.3 What Tripzy Does NOT Provide
Legal advice regarding hosting regulations
Property management services
Guest verification or background checks
Insurance coverage for property damage
Resolution of disputes between hosts and guests
3. User Accounts and Eligibility
3.1 Account Creation
You must be at least 18 years old to use our Service
You must provide accurate, current information during registration
You're responsible for maintaining the security of your account credentials
You may not create multiple accounts or share accounts with others
3.2 Account Verification
We may require verification of your identity and property ownership
False information may result in immediate account termination
We reserve the right to refuse service to any individual or entity
3.3 Host Responsibilities
You agree to:
Provide accurate property information, house rules, and local recommendations
Keep your property details updated and current
Comply with all applicable laws and regulations regarding vacation rentals
Monitor emergency escalations and respond promptly to urgent guest issues
Not use the Service for any illegal or unauthorized purpose
4. Payment Terms
4.1 Pricing Structure
Standard Plan: $29 per property per month
Enterprise Plans: Custom pricing for 10+ properties
4.2 Payment Processing
All payments processed securely through Stripe
You authorize automatic billing for recurring subscriptions
Prices are subject to change with 30 days advance notice
All fees are non-refundable except as explicitly stated
4.3 Free Trial
New users receive a 7-day free trial
No credit card required for trial activation
Trial automatically converts to paid subscription unless cancelled
Only one free trial per user/property
4.4 Late Payment and Suspension
Accounts may be suspended for non-payment after 7 days
Service restoration requires payment of all outstanding balances
We may terminate accounts with payment delinquency exceeding 30 days
4.5 Refunds
30-day money-back guarantee for new subscribers
No refunds for partial months or usage-based services
5. Proper Use of the Service
5.1 Acceptable Use
You may use our Service only for:
Legitimate vacation rental guest communication
Properties you own, manage, or are authorized to represent
Lawful purposes in compliance with all applicable regulations
5.2 Prohibited Activities
You may not:
Use the Service for non-vacation rental properties without authorization
Upload false, misleading, or harmful property information
Attempt to reverse engineer, hack, or compromise our systems
Share your account credentials with unauthorized parties
Use the Service to violate any laws, regulations, or third-party rights
Engage in spam, harassment, or abusive behavior toward guests or staff
Interfere with other users' access to or use of the Service
5.3 Content Standards
All content you provide (property descriptions, house rules, recommendations) must be:
Accurate and truthful
Non-discriminatory and compliant with fair housing laws
Free from offensive, inappropriate, or illegal content
Respectful of guest privacy and safety
6. Intellectual Property Rights
6.1 Tripzy's Rights
Tripzy owns all rights to the Service, including software, platform integrations, and branding
Our service methodology and property-specific AI training processes are proprietary
You may not copy, modify, or create derivative works of our Service
All trademarks, logos, and branding remain Tripzy's exclusive property
6.2 Your Content
You retain ownership of property descriptions and recommendations you provide
You grant Tripzy a license to use your content for providing the Service
You represent that you have all rights necessary to provide such content
Tripzy may remove content that violates these Terms or applicable law
6.3 AI-Generated Responses
Responses generated by our AI are considered Tripzy's intellectual property
You may use AI responses for their intended purpose (guest communication)
You may not extract, republish, or commercialize AI responses outside the Service
7. Third-Party Integrations
7.1 Booking Platform Integrations
Integrations with Airbnb, VRBO, Booking.com are subject to their respective terms
We are not responsible for changes to third-party APIs or policies
Integration failures due to third-party changes do not constitute breach of these Terms
7.2 Google API Services
Local recommendations powered by Google Places API
Subject to Google's Terms of Service and usage policies
Google data accuracy and availability are not guaranteed by Tripzy
7.3 Payment Processing
Payment processing provided by Stripe, Inc.
Subject to Stripe's Terms of Service and privacy policy
Tripzy is not responsible for payment processing failures or disputes
8. AI Service Limitations and Disclaimers
8.1 AI Response Accuracy
Our AI provides responses using OpenAI's technology combined with your property information
We strive for accuracy but cannot guarantee 100% correct responses from AI systems
You remain responsible for monitoring and correcting AI responses as needed
Emergency situations are escalated to you for human intervention
8.2 Service Limitations
AI responses depend on OpenAI's API availability and performance
Service interruptions may occur due to OpenAI maintenance or outages
AI may not understand complex, unusual, or highly specific guest requests
Local recommendations depend on Google API data availability and accuracy
Response quality depends on the accuracy of property information you provide
Service performance may vary based on internet connectivity and system load
8.3 No Warranties
The Service is provided "as is" without warranties of any kind, including:
Accuracy or reliability of AI responses
Uninterrupted or error-free operation
Compatibility with all devices or platforms
Achievement of specific guest satisfaction or review scores
9. Limitation of Liability
9.1 Limited Liability
To the maximum extent permitted by law, Tripzy's total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
9.2 Excluded Damages
Tripzy shall not be liable for:
Indirect, incidental, punitive, or consequential damages
Lost profits, revenue, or business opportunities
Property damage or personal injury to guests
Disputes between hosts and guests
Negative reviews or reduced booking rates
Third-party platform policy violations or account suspensions
9.3 Guest-Related Issues
You acknowledge that:
Guest behavior and satisfaction are beyond our control
We cannot prevent negative reviews or guest complaints
Property damage, theft, or safety issues are host responsibilities
Legal disputes with guests must be resolved independently
10. Indemnification
You agree to indemnify, defend, and hold harmless Tripzy and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:
Your use of the Service or violation of these Terms
Your property operations or guest interactions
Inaccurate or misleading information you provide
Violation of any laws, regulations, or third-party rights
Disputes with guests or booking platforms
Claims of discrimination or fair housing violations
11. Data Protection and Privacy
11.1 Guest Communications
All guest messages are processed to provide AI responses
Guest conversations are automatically deleted after 90 days
You may request longer retention periods for business purposes
Emergency messages may be retained longer for safety reasons
11.2 Data Security
We implement industry-standard security measures
Data breaches will be reported as required by applicable law
You're responsible for protecting your account credentials
See our Privacy Policy for complete data handling details
12. Account Termination
12.1 Termination by You
You may cancel your account at any time through your dashboard
Cancellation takes effect at the end of your current billing period
No refunds for partial months except as stated in Section 4.5
Data deletion occurs according to our Privacy Policy
12.2 Termination by Tripzy
We may suspend or terminate your account for:
Violation of these Terms or our Privacy Policy
Non-payment of fees
Fraudulent or abusive activity
Legal requirements or safety concerns
Discontinuation of the Service (with 30 days notice)
12.3 Effect of Termination
Upon termination:
Your access to the Service immediately ceases
All AI responses and guest communications become unavailable
Your data will be deleted according to our Privacy Policy
Outstanding payment obligations remain due
13. Dispute Resolution
13.1 Informal Resolution
Before filing any formal dispute, please contact us at contact@tripzy.org to seek informal resolution. We're committed to resolving issues quickly and fairly.
Changes to Terms
14.1 Modification Rights
We reserve the right to modify these Terms at any time. Changes will be effective:
Immediately for new users
30 days after notification for existing users
Upon your continued use of the Service after changes
14.2 Notification of Changes
We'll notify you of material changes via:
Email to your registered address
Notice posted on our website
In-app notifications
14.3 Your Options
If you don't agree with modified Terms:
You may terminate your account before changes take effect
Continued use constitutes acceptance of new Terms
Contact Information
General Inquiries
Email: contact@tripzy.org
Legal Matters
Email: contact@tripzy.org
Technical Support
Email: contact@tripzy.org
Enterprise Sales
Email: contact@tripzy.org
By using Tripzy, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.