50+ Most Common Airbnb Guest Questions (With Perfect Response Templates)

If you're getting the same guest questions over and over again, you're not alone. The average Airbnb host spends 2-3 hours per day answering repetitive questions about WiFi passwords, parking instructions, local restaurants, and check-in procedures. That's 10-15 hours per week that could be spent growing your business or actually enjoying your life.

The frustrating part? Most of these questions follow predictable patterns. Guests ask about the same 20-30 things regardless of property type, location, or season. Yet most hosts find themselves typing out similar responses from scratch every single time, creating unnecessary stress and eating up valuable time.

In this comprehensive guide, we've compiled the 50+ most frequently asked Airbnb guest questions along with proven response templates that save time while maintaining the personal touch guests love. You'll also discover smart strategies for preventing questions before they're asked and scaling your responses as your hosting business grows.

Why Guest Questions Matter More Than You Think

Every guest question is an opportunity—or a missed opportunity. How quickly and helpfully you respond directly impacts:

Your Airbnb Algorithm Ranking

• Response rate (aim for 100% of inquiries answered)

• Response time (under 1 hour significantly boosts your ranking)

• Guest satisfaction scores (directly tied to how well you handle questions)

Guest Experience and Reviews

• 69% of guests say communication quality influences their review scores

• Quick, helpful responses prevent small issues from becoming big problems

• Proactive information sharing reduces questions and stress

Your Time and Sanity

• Efficient question handling frees up hours every week

• Template responses ensure consistent quality even when you're busy

• Preventing questions through better initial communication saves the most time

Business Growth

• Better communication leads to higher review scores

• Higher scores mean better search placement and more bookings

• Time saved on repetitive questions can be invested in growing your portfolio

The 7 Categories of Guest Questions

Based on analysis of thousands of host-guest conversations, nearly all questions fall into these categories:

1. Property Access & Basics (WiFi, parking, keys)

2. Local Area & Recommendations (restaurants, activities, transportation)

3. Amenities & Instructions (TV, appliances, house rules)

4. Check-in & Check-out (timing, procedures, late arrivals)

5. Problem Resolution (issues with property or amenities)

6. Special Requests (early check-in, late checkout, extra services)

7. Emergency & Urgent (lockouts, safety issues, immediate needs)

Let's dive into each category with the most common questions and proven response templates.

Category 1: Property Access & Basics

These are the questions that make up 40% of all guest communications. Having instant responses ready saves massive time.

Q: "What's the WiFi password?"

Template Response:

Hi [Guest Name]!

WiFi Network: [Network Name]

Password: [Password]

The network info is also posted on the refrigerator and bedroom nightstand for easy reference during your stay.

Let me know if you have any trouble connecting!

Best,

[Your Name]

Pro Tip: Include this in your check-in message and post it visibly in multiple locations.

Q: "Where do I park?"

Template Response:

Hi [Guest Name]!

Parking is [specific location - driveway/garage/street/etc.].

[Include any specific instructions: garage door codes, parking permits, time restrictions, alternative parking if main spot is full]

If you have any trouble finding the spot, feel free to call/text me at [number].

Safe travels!

[Your Name]

Q: "How do I get in? I can't find the keys."

Template Response:

Hi [Guest Name]!

No worries! Here are the entry instructions:

[Step-by-step entry process - lockbox location, smart lock codes, etc.]

If you're still having trouble, please call me at [number] and I'll walk you through it.

Welcome to [location]!

[Your Name]

Q: "The door won't open/lock isn't working."

Template Response:

Hi [Guest Name],

Sorry about the trouble! Let me help you get in right away.

[Troubleshooting steps specific to your lock type]

If that doesn't work, I'm available at [number] to assist immediately. I can also come over to help if needed.

Apologies for the inconvenience!

[Your Name]

Category 2: Local Area & Recommendations

These questions offer huge opportunities to enhance guest experience and show local expertise.

Q: "What restaurants do you recommend?"

Template Response:

Great question! Here are my top local picks:

🍕 [Restaurant 1]: [Cuisine type] - [Why it's special, distance/location]

🥗 [Restaurant 2]: [Cuisine type] - [Why it's special, distance/location]

🍷 [Restaurant 3]: [Cuisine type] - [Why it's special, distance/location]

For quick bites: [Coffee shop/casual place]

For special occasions: [Upscale option]

[Restaurant booking tip or local insight]

Let me know if you have specific cuisine preferences and I can suggest more targeted options!

Enjoy!

[Your Name]

Q: "What's there to do around here?"

Template Response:

You're in for a treat! Here are the highlights:

🎯 Must-Do Experiences:

- [Top attraction/activity with brief description]

- [Second key activity with brief description]

- [Third activity with brief description]

🚶 Walking Distance:

- [Nearby activities/sights]

- [Local shopping/entertainment]

🚗 Short Drive:

- [Day trip options]

- [Popular attractions 15-30 minutes away]

Based on your [trip length/group type], I'd especially recommend [specific suggestion].

Need more specific recommendations? Just ask!

[Your Name]

Q: "How do I get to [airport/downtown/attraction]?"

Template Response:

Hi [Guest Name]!

Here are your best options to get to [destination]:

🚗 Driving: [Time, route, parking info]

🚕 Uber/Lyft: [Estimated cost, pickup location, time]

🚌 Public Transit: [Route, cost, time, any tips]

I'd recommend [best option based on time/cost/convenience] for your situation.

[Any specific local transportation tips]

Have a great trip!

[Your Name]

Q: "Is it safe to walk around at night?"

Template Response:

Hi [Guest Name],

[Area] is generally [safe/requires caution] for evening walks. Here's what I recommend:

Safe areas for evening strolls:

- [Specific well-lit, populated areas]

- [Local recommendations with reasons why they're safe]

Best practices:

- Stay on main streets with good lighting

- [Any specific local safety tips]

- I recommend avoiding [specific areas to avoid] after dark

For late night transportation, [Uber/Lyft/local taxi recommendations].

Feel free to ask if you have questions about specific places you're planning to visit!

Stay safe and enjoy [location]!

[Your Name]

Category 3: Amenities & Instructions

Clear instructions prevent frustration and potential damage to your property.

Q: "How does the TV work?"

Template Response:

Hi [Guest Name]!

TV Instructions:

1. [Turn on steps - remote location, power buttons]

2. [Input/source selection]

3. [Streaming service access - Netflix, etc.]

4. [Any special features or quirks]

Login info for streaming:

- Netflix: [Account info if provided]

- [Other services you offer]

The remote is [location]. If you run into trouble, there's a quick reference card next to the TV.

Enjoy your shows!

[Your Name]

Q: "How do I use the [appliance - washing machine, dishwasher, etc.]?"

Template Response:

Hi [Guest Name]!

[Appliance] Instructions:

- [Step-by-step usage instructions]

- [Location of detergent/supplies if applicable]

- [Any settings recommendations]

- [Important safety notes or quirks]

[Location of supplies]: [Specific location]

There's also a quick reference guide [location of guide if you have one].

Let me know if you need any clarification!

[Your Name]

Q: "What are the house rules?"

Template Response:

Hi [Guest Name]!

Here are the key house rules for a great stay:

🏠 Inside the Property:

- No smoking indoors (outdoor areas: [policy])

- No parties or events

- Quiet hours: [times] (please be mindful of neighbors)

- Maximum occupancy: [number] guests

🅿️ Parking: [Specific rules]

🐕 Pets: [Policy - allowed/not allowed/restrictions]

🗑️ Trash: [Collection day/location instructions]

The full house rules are also available in [location - binder, wall posting, etc.].

Thanks for being a respectful guest!

[Your Name]

Category 4: Check-in & Check-out

These questions often come with time pressure, so speed matters.

Q: "Can I check in early?"

Template Response:

Hi [Guest Name]!

I'd be happy to accommodate early check-in if possible!

Let me check on the cleaning schedule and get back to you by [time]. Our standard check-in is at [time], but I can often allow early access if the property is ready.

I'll text you at [number] as soon as I know the status.

If early check-in isn't available, you're welcome to store luggage [location/option] while you explore [area].

Thanks for understanding!

[Your Name]

Q: "I'm running late, can I check in after [time]?"

Template Response:

Hi [Guest Name],

No problem! Late check-in is totally fine.

For arrivals after [time]:

- [Self-check-in instructions if available]

- [Alternative arrangements if needed]

- [Your availability for assistance]

Just text me at [number] when you're about 30 minutes away so I can make sure everything is ready for you.

Safe travels!

[Your Name]

Q: "What time is checkout?"

Template Response:

Hi [Guest Name]!

Checkout is at [time] on [day].

Here's what you need to know:

✅ Leave keys [location/method]

✅ Lock up when you leave

✅ No need to clean or strip beds

Need a late checkout? Just ask - I can often accommodate until [later time] if no one's checking in the same day.

Thanks!

[Your Name]

Category 5: Problem Resolution

How you handle problems determines whether they become review issues or relationship builders.

Q: "The [heating/AC/appliance] isn't working."

Template Response:

Hi [Guest Name],

I'm so sorry about the [issue]! Let me help you resolve this immediately.

Quick troubleshooting:

1. [First troubleshooting step]

2. [Second step]

3. [Third step]

If those don't work, I can [your immediate response plan - come over, send repair person, provide alternative solution].

I'm available at [number] if you need immediate assistance. This is definitely a priority and I'll make sure it's resolved quickly.

Again, my apologies for the inconvenience!

[Your Name]

Q: "There's no hot water."

Template Response:

Hi [Guest Name],

Sorry about the hot water issue! Let me walk you through a quick fix:

1. Check the water heater [location and basic reset instructions]

2. [Any specific troubleshooting for your system]

3. Wait [time] for water to heat up

If that doesn't resolve it, I'll contact a plumber immediately and can arrange [alternative accommodation/solution] while it's being fixed.

Please call me at [number] if the issue persists after trying these steps.

Thanks for your patience!

[Your Name]

Q: "I locked myself out!"

Template Response:

Hi [Guest Name],

Don't worry - I can help you get back in!

Options:

1. [Backup entry method if available - hidden key, smart lock reset, etc.]

2. I can come let you in (I'm [location/time away])

3. [Alternative immediate solution]

I'm heading over now and will be there in [time]. My phone is [number] if you need to reach me.

Sorry for the trouble - we'll get you back in quickly!

[Your Name]

Category 6: Special Requests

How you handle special requests can turn good guests into raving fans.

Q: "Can we have a late checkout?"

Template Response:

Hi [Guest Name]!

I'd be happy to arrange a late checkout if possible!

Let me check my booking calendar and get back to you by [time]. Standard checkout is [time], but I can often extend to [later time] when there's availability.

If late checkout isn't available, I can arrange luggage storage [location/method] so you can still enjoy your last day in [location].

I'll confirm the details with you soon!

[Your Name]

Q: "Can you help us book dinner reservations?"

Template Response:

Hi [Guest Name]!

I'd be happy to help with dinner reservations!

For the best results, I'd recommend:

🥇 [Restaurant 1]: [Contact info, best times to book, any insider tips]

🥈 [Restaurant 2]: [Contact info, best times to book, any insider tips]

🥉 [Restaurant 3]: [Contact info, best times to book, any insider tips]

I can try calling [favorite local place] for you if you'd like - they sometimes have last-minute availability for locals.

What type of cuisine and dining experience are you looking for? Happy to provide more targeted suggestions!

[Your Name]

Q: "Do you provide [extra service/amenity]?"

Template Response:

Hi [Guest Name]!

While I don't directly provide [service], I can point you to some great local options:

- [Service provider 1]: [Contact, why you recommend them]

- [Service provider 2]: [Contact, why you recommend them]

- [Service provider 3]: [Contact, why you recommend them]

[Any additional helpful context or alternatives]

Let me know if you need help with anything else I can assist with!

[Your Name]

Category 7: Emergency & Urgent

These require immediate response and clear escalation procedures.

Q: "There's water leaking everywhere!"

Template Response:

Hi [Guest Name],

I need to help you address this immediately!

Immediate steps:

1. Turn off water main [location and instructions]

2. Move belongings away from affected area

3. [Any property-specific emergency steps]

I'm calling my emergency maintenance contact now and will be there as soon as possible.

Please call me at [emergency number] if the situation worsens.

We'll get this resolved and make sure your stay is taken care of!

[Your Name]

Q: "The power is out."

Template Response:

Hi [Guest Name],

Let me help you with the power issue right away!

First, please check:

1. Circuit breaker panel [location and reset instructions]

2. [Any property-specific checks]

I'm also checking with neighbors and the utility company to see if it's a wider outage.

Flashlights are located [location].

I'll keep you updated every 15 minutes until this is resolved. If it's going to be an extended outage, I'll arrange alternative accommodation.

My emergency number is [number].

[Your Name]

Advanced Question Management Strategies

Prevention Is Better Than Response

Proactive Communication Reduces Questions by 60-70%:

1. Comprehensive Welcome Message with all essential info

2. Physical Property Guide with FAQs and instructions

3. Pre-Arrival Information addressing common concerns

4. Clear Photos showing access points, amenities, parking

5. Detailed Listing Description covering potential questions

The 24-Hour Rule

Respond to all questions within 24 hours, but aim for:

• Emergency issues: Within 15 minutes

• Property problems: Within 1 hour

• General questions: Within 4 hours

• Recommendations: Within 8 hours

Template Personalization

Make templates feel personal by:

• Always using the guest's name

• Referencing their specific situation or request

• Adding local insights or seasonal recommendations

• Including your personality and communication style

• Following up to ensure their satisfaction

Scaling Your Question Management

As your hosting business grows, managing guest questions becomes exponentially more complex. Here's how successful hosts handle increasing volume:

For 1-2 Properties

• Saved message templates in Airbnb app

• Physical guides in each property

• Personal response to all questions

For 3-5 Properties

• Centralized template library with property-specific variations

• Team communication if you have co-hosts or assistants

• Property management software with template features

For 6+ Properties or High Volume

• Systematic question management becomes essential

• Consistent response quality across all properties

• 24/7 availability becomes competitive advantage

Smart Question Management with AI

This is where AI concierges like Tripzy transform your hosting business. Instead of manually responding to the same questions repeatedly across multiple properties, AI can:

Handle Questions Instantly:

• WiFi passwords and property access information

• Local recommendations based on guest preferences

• Basic troubleshooting for common issues

  
  

Provide 24/7 Support:

• Guests get immediate responses regardless of time zones

• Emergency situations are escalated to you immediately

• Routine questions are resolved without interrupting your schedule

• International guests receive support in their preferred language

Maintain Consistency:

• Every guest receives the same quality of information

• Your property details and recommendations stay up-to-date

• Professional responses even when you're busy or unavailable

• Brand consistency across all guest interactions

Current Results: Hosts using Tripzy report handling 80% fewer routine questions while maintaining higher guest satisfaction scores. Guests appreciate instant responses, and hosts reclaim 10-15 hours per week.

Try Tripzy's AI concierge free for 7 days and experience how AI can handle your guest questions while you focus on providing exceptional hospitality.

Creating Your Question Management System

Week 1: Template Creation

1. Audit your most common questions from the past 3 months

2. Create templates for your top 10 most frequent questions

3. Test templates with upcoming guests and refine based on responses

4. Set up saved messages in your preferred platform

Week 2: Proactive Prevention

1. Update your listing description to address common questions

2. Create or improve property guides with visual instructions

3. Enhance welcome messages with essential information

4. Add strategic photos showing parking, entry points, amenities

Week 3: Response Optimization

1. Track response times and work toward faster replies

2. Personalize templates for better guest relationships

3. Create follow-up systems to ensure guest satisfaction

4. Develop escalation procedures for complex issues

Week 4: Scale Preparation

1. Evaluate your question volume and response time burden

2. Research automation options that maintain personal touch

3. Consider AI concierge services for routine question handling

4. Plan for growth with systematic question management

Measuring Question Management Success

Response Metrics

• Response time: Average time to first response

• Resolution rate: Percentage of questions resolved without follow-up

• Guest satisfaction: Mentions of communication quality in reviews

• Question volume: Tracking if proactive info reduces questions

Business Impact

• Review scores: Overall rating improvements from better communication

• Time savings: Hours per week saved through efficient responses

• Booking conversion: Inquiry-to-booking rate improvements

• Repeat guests: Return rate for well-communicated properties

Efficiency Indicators

• Template usage: How often you use vs. create custom responses

• Escalation rate: Percentage of questions requiring immediate attention

• Prevention success: Reduction in predictable questions over time

• Automation readiness: Volume indicating need for AI assistance

Your Action Plan for Better Question Management

Today:

• Save the 10 most relevant templates from this guide

• Update your Airbnb saved messages with personalized versions

• Identify your 3 most common guest questions

This Week:

• Create property-specific templates for unique amenities or procedures

• Update your listing photos and description to prevent common questions

• Test your new templates with incoming guests

This Month:

• Track which templates save you the most time

• Measure guest satisfaction improvements from faster, better responses

• Consider AI support for routine questions if you're managing multiple properties

For Long-term Success:

• Continuously refine templates based on new questions and guest feedback

• Invest in proactive communication to reduce question volume

• Scale efficiently with tools that maintain the personal touch your guests love

Remember: Every well-handled question strengthens the guest relationship and improves your hosting reputation. Master your question management, and you'll master guest satisfaction while reclaiming your time.

Ready to let AI handle your repetitive guest questions instantly? Try Tripzy free for 7 days and join over 1,000 hosts who've reduced their daily message volume by 80% while improving guest satisfaction. No credit card required.